Frequently Asked Questions
Everything you need to know about shopping at Mama Bear Oasis.
What is the typical shipping timeframe for my order?
We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days within the continental US, while international shipping may take 10-15 business days.
How do I ensure I select the correct size?
Every product page includes a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more comfortable 'Mama Bear' fit.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request.
Are your clothing materials ethically sourced?
Yes, we prioritize sustainable fabrics and partner with manufacturers who follow fair labor practices to ensure our fashion is as kind as it is comfortable.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of purchase by contacting our support team.
Do you offer gift wrapping for special occasions?
Absolutely! You can select our 'Signature Oasis Gift Wrap' at checkout, which includes a premium box and a personalized handwritten note.